Privacy Policy | Pellonia Security

Last updated: 19th August 2025

Pellonia Security Solutions Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us, whether through our website, email, phone, or in person.

1. Who We Are

Pellonia Security Solutions Ltd provides professional security services, including security guarding, event security, CCTV installations, key holding, and consultancy. We are the “data controller” responsible for your personal data under the UK General Data Protection Regulation (UK GDPR).

Registered Office: [Insert Company Address]
Telephone: 0800 043 6883
Email: office@pelloniasecurity.co.uk

2. What Information We Collect

We may collect and process the following types of personal data:

Contact details (name, address, telephone number, email address)
Business information (company name, job title, role)
Security-related information (CCTV footage, incident reports, site access details where applicable)
Payment details (where necessary to process invoices and payments)
Website usage data (IP address, browser type, cookies, analytics data)

3. How We Use Your Data

We use your personal data for the following purposes:

To provide security services to clients
To communicate with you about enquiries, bookings, or contracts
To issue invoices and manage payments
To comply with legal obligations (e.g., incident reporting, insurance requirements)
To improve our services and website experience
To send updates, newsletters, or marketing (only with your consent)

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

Contractual necessity – to provide services you request
Legal obligation – to comply with UK laws and regulations
Legitimate interest – to operate and improve our services
Consent – for marketing communications

5. Data Sharing

We do not sell your data. We may share your information only with:

Regulatory or law enforcement authorities if required
Trusted service providers (e.g., IT, accounting, or subcontracted security staff)
Insurers or legal advisers in the event of a claim or dispute

All third parties are required to respect your data and process it securely.

6. Data Retention

We retain personal data only as long as necessary for the purposes set out in this policy or as required by law. Typically:

Client records – 6 years after last service
CCTV/incident footage – retained securely for up to 30 days unless required for investigations

7. Security of Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

8. Your Rights

Under UK GDPR, you have rights over your data, including:

The right to access your personal data
The right to correct inaccuracies
The right to request deletion (“the right to be forgotten”)
The right to restrict or object to processing
The right to data portability
The right to withdraw consent (where processing is based on consent)

To exercise your rights, contact us at: office@pelloniasecurity.co.uk

If you are not satisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

9. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You can control or disable cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of update.

11. Contact Us

For any questions about this Privacy Policy or how we handle your data, please contact us:

Contact details Pellonia Security Solutions Ltd, 5 Lound Low Road, Nottinghamshire, Retford DN228PN, Office: 0800 043 6883 Email: office@pelloniasecurity.co.uk